Privacy Policy

Funeral Commons ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights, in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Information we collect

When you request a quote or contact us, we may collect:

• Your name, email address and phone number
• Any details you include in your message about your situation or needs
• Basic technical information such as browser type and pages visited, for site analytics

2. How we use your information

We use your information to:

• Respond to your quote request and answer your questions
• Coordinate with funeral care providers and burial grounds on your behalf, where you ask us to
• Improve our website and services
• Meet our legal and regulatory obligations

3. Sharing your information

We do not sell your personal information. We may share it with the independent funeral professionals and burial grounds we work with (such as Walawaani Way) where necessary to arrange the services you request, and with service providers who help us operate our website (for example, hosting and email delivery). These providers are only permitted to use your information to provide services to us.

4. Data storage and security

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. Information you submit through our website is stored securely and retained only as long as needed for the purposes described in this policy, or as required by law.

5. Your rights

You may ask us to access, correct or delete the personal information we hold about you at any time by contacting us using the details below.

6. Changes to this policy

We may update this policy from time to time. Changes take effect once posted on this page.

7. Contact us

For any privacy questions or requests, please contact us.